Play N Trade: Lamer's Paradise
We have a new Play N Trade here in Asheville, NC and it's the best video game store experience I've ever had bar none! They have a great selection of new and used games and the store owner is very knowledgeable about games and provides over-the-top excellence in customer service. Plus he's just plain fun to talk to. They also have lots of consoles so you can check out games before you buy, a very high-quality disc refurbisher, and a 30-day warranty on the disc quality.
One thing I find amazing is how perfect the used game surfaces are. I've literally had to clean gunk off of the ones from Gamestop but these look almost better than new. I've also had less-than-steller service from Gamestop. For example, one of the kiddies told my wife "all XBox games will run on the XBox 360". We ended up with a copy of Serious Sam II that is unplayable on our 360. This was just a few weeks ago so there's really no excuse for anyone working in a game store to be so ignorant.
I can't speak about the quality of the other franchised stores but if you have one in your area it's definitely worth stopping by to check out if your local store is as good as the one here.
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